Shipping & Returns Policy
Please Read Carefully As These Are Very Expensive Units We Are Working With
Free Shipping Promotion:
Shipping costs for our business are typically around $5000 to $15000. However, for a limited time only, we are offering free shipping on specific products to the lower 48 states in the U.S.. No minimum order required!
If you would like an order shipped to anywhere else in the world, please email us at firstname.lastname@example.org, and we will gladly work something out with you!
OffGridDwellings.com reserves the right to cancel this offer at anytime
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment. If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Your order will ship within the lead time we have posted on the product page. We will email you tracking information within 24 hours of your order leaving the warehouse. If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at email@example.com
Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Items shipping via Truck Freight are clearly marked on our website and catalog. Some special orders may require 2 to 6 weeks depending on the item.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a “flat” rate to ship these items.
Free shipping applies to orders totaling over $10,000 shipped to a final destination within the contiguous 48 states of the United States. Certain items do not qualify for free shipping regardless of order total. Items that do not qualify for free shipping will be clearly marked on our website. OffGridDwellings.com reserves the right to cancel this offer at anytime. Delivery to rural or extended areas, special order, & Truck Freight shipments may take extra days to arrive.
International Orders (except Canada) require special processing. When you are entering an International Order, please complete all the necessary information. We will get a shipping quote from one of our International shippers. We will contact you with the final charges for approval. The order will not be shipped or charged unless it is confirmed by you. Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.
Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination.
Economic Price & Cost Adjustment Clause
Due to the uncertainty of material cost, shipping cost and freight cost here at Off Grid Dwellings we have to take an extra step to protect ourselves.
With protection against materials, fuel price, local shipping rates and sea freight rate increases that may occur during the execution of the work through the use of Price Adjustment Clauses (PACs).
Under these provisions, the customer accepts the risk for increasing prices by offering a PAC that will compensate Off Grid Dwellings for any increase above the purchase price or a trigger amount of a specific material, shipping or sea freight cost.
While we almost never have had to use this clause, COVID-19 has shown us that it is better to be extra cautious; especially when dealing with products of this size and nature.
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please contact us at firstname.lastname@example.org right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call OffGridDwellings.com customer support team for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and OffGridDwellings.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, OffGridDwellings.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, OffGridDwellings.com cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Cancellations & Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.
All orders canceled after 48 hours are subject to a $500 administration fee, regardless of whether your order has shipped. If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order minus a 30% restocking fee.
Any CUSTOM orders on our container homes, flat pack homes or Made In USA Homes cannot be refunded. We can try and sell the units at a discount and refund your money back (minus the discount) as finding a new customer to take a custom unit is very difficult.
How do I return a product?
If you want to return an item, please send an email to email@example.com
Returns will only be accepted before your unit / item get to its final destination. The product must be returned unused in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number.
You (the customer) are responsible for return shipping to the address given at the time you receive your RMA. In addition, there will be a 30% restocking fee on all returned products.
Upon receiving and inspecting the returned product, OffGridDwellings.com will issue a refund for the full amount (minus restocking fees) to the credit card used for the purchase only.